Filter FB Messenger Workflows by Message Labels

We use Messenger for two things: customer leads and internal hiring leads, and depending on the type, we route it to different people on our team. It would be awesome if we could access Facebook's Message Labels applied when a new message starts in Messenger (see screenshot from Facebook Business Dashboard), and filter a workflow depending on the labels applied by Facebook. It looks like the Messenger API can get to those labels for us (doc link below) so it looks like it could work?

https://developers.facebook.com/docs/messenger-platform/identity/custom-labels/#retrieving_labels_by_psid

  • Carter Harkins
  • Jun 10 2021
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