Client receive text responses on their cell phone

The idea: Allow clients to receive and send messages from their phone without installing an app.Why: Saves a ton of time on boarding because there isn't any. Client just gets texts, calls, emails like always. Some clients especially older ones are barely comfortable with texting let alone installing an app. Additional info: The high level platform with still track everything. This will be accomplished with a man in the middl strategy. How would this work? Put simply High Level would send messages like it always does but when someone replies the message would come into HL and then be sent to your client. There is also a note before the text letting them know what message the lead replied to. When the client replies that would also come through HL. This means we still have complete visibility but don't need to do any training or on boarding.We are switching from a system that has this feature and you literally look like a magician when leads start texting them. It's great. Saves a ton of time.This IS NOT an either or. All of the current functionality would remain. This would be a toggle switch type situation and only makes sense for certain clients.I totally understand that this isnt a fit for dental offices etc. Thats why it would be an optional feature.

  • Guest
  • Apr 21 2019
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  • Guest commented
    6 Jan 09:58pm

    I can't see Shaun Clark's loom video

  • Colin MacLeod commented
    23 Nov, 2020 03:18pm

    If the High Level API were extended, we could use integrate with cheap phone systems such as Ring Central and GoToConnect that completely solve this issue already: https://ideas.gohighlevel.com/ideas/HIGHLVL-I-2437

    You'd basically be able to route all messages and calls and you could see a history of both in Go High Level from the phone system directly.

  • Guest commented
    16 Jul, 2020 07:27pm

    Oh nevermind, that exists already, my bad

  • Guest commented
    16 Jul, 2020 07:26pm

    Why not just have a HighLevel app for the phone? No mess, no extra numbers or weird logic, allow them to just use the app to reply to SMS.

  • Jeffrey Wood commented
    19 Jun, 2020 04:44pm

    The only way I see to do this without accessing clients' phones' operating systems directly to reprogram them would be for GHL/twilio to assign a new, unique phone number to each lead that then matches in GHL/twilio to the lead's phone number. The client would then correspond with that unique GHL/Twilio number rather than the lead's actual phone number. This way all messaging is directed through GHL/Twilio servers. It could work sort of like using shortcode messaging instead of carrier assigned phone numbers.

  • Joe Zarate commented
    6 Mar, 2020 09:33pm

    Here is the functionality we're still looking for: https://trulead.io/

    I'm still using TruLead.io for Lead FollowUp because my law clients do not want to have to download another app to communicate back and forth with the lead responses.

  • Michael Hopkins commented
    19 Jan, 2020 08:16pm

    As long as the responses through also get saves in the contacts conversation then this is going to be awesome. 

  • Joseph Nguyen commented
    19 Nov, 2019 08:17pm

    This would be a game changer for our clients. Please spread the word about this!

  • Louie La Vella commented
    30 Aug, 2019 05:39pm

    Even if somehow it can be added in the Twilio backend. I know you can fwd SMS to a number as a funtion. However right now the api.gohighlevel is in there as the phone and sms functions. Not sure if you can add a second function to SMS and also fwd. That might be a work around?

  • Guest commented
    21 May, 2019 02:01pm

    I remember now that the texts come in from some random #, that's how each lead is distinguished from the other but to the client it's coming from one of your picked #'s you selected in setup... Thanks!

  • Guest commented
    21 May, 2019 02:00pm

    Thanks Bradley for adding this. I ditched my Howde account so couldn't do this.

  • Admin
    Shaun Clark commented
    21 May, 2019 01:27pm
  • Guest commented
    19 May, 2019 01:50am

    Another client reached out and asked about this today.  Pulling leads in right and left and they are not happy about having to use the app instead of just texting them like other services.

  • 'Gideon' Dave Newell commented
    18 May, 2019 03:38pm

    The only trouble I foresee is if the client has ONE twilio number, and is having man-in-the-middle facilitated dialogs with MULTIPLE leads, how will we know which lead to direct client's outgoing replies to? (incoming ones can be prefaced with a note/label indicated Lead's name)

  • Guest commented
    18 May, 2019 03:19pm

    When the client replies it would also sync into HL. Complete visibility. 

  • Guest commented
    12 May, 2019 07:00pm

    I appreciate your response Brett. But in the end it's what the customer may need or want and giving them that option. Not forcing what we think best on them. 

  • Brett Watts commented
    23 Apr, 2019 10:15pm

    i'd much rather it be on the app so we can make sure it's done properly. turn on notifications on the app and they get notified. if it's on their end you're in the dark and have no idea whats going on

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